Refund & Cancellation Policy

Go to Account and choose Manage billing. That opens the Stripe billing portal where you can cancel immediately, with no phone call, no email and nobody trying to talk you out of it.

When you cancel a monthly subscription you keep paid access until the end of the billing period you have already paid for. Nothing further is charged.

If the portal will not open, email support@songregisterhq.com from the address on your account and we will cancel it for you. A cancellation request sent that way takes effect on the day we receive it.

California law requires this to be clear and conspicuous before you buy, so here it is plainly:

• Monthly: Your subscription renews automatically every month at $9.99 USD until you cancel. You may cancel at any time from your Account page, and cancellation takes effect at the end of the period you have already paid for.
• Lifetime: A single payment of $149 USD. This does not renew and you will not be charged again.

You are shown these terms and must affirmatively accept them on the pricing page before checkout, and we email you a receipt with the same terms and a cancellation link after purchase.

Payments are non-refundable, including the one-time Lifetime payment. Cancelling stops future charges; it does not refund a charge already made, and we do not prorate a partial month.

We are direct about this because the alternative is worse: the free plan exists precisely so you can use the app, enter your catalog and see how it works before paying anything. Nothing about the paid tools is hidden from you beforehand — the pricing page lists exactly what they do.

The section above is our policy, not a claim that we can override the law or keep money we never earned. We will refund in these cases:

• We charged you in error — a duplicate charge, a charge after a valid cancellation, or the wrong amount.
• You were charged after a price change you did not accept.
• The Service was unavailable for a prolonged period during your paid term, in which case tell us and we will credit or refund fairly.
• We close the Service while you hold an unexpired subscription, in which case we refund the unused portion.
• The law where you live requires it. Some jurisdictions give consumers a cancellation right that cannot be waived by agreement. Nothing here removes it.

Email support@songregisterhq.com from your account address. We reply within five business days, and an approved refund goes back to the original payment method, normally within five to ten business days after that depending on your bank.

Nothing is deleted. Ending a paid plan locks the registration preparation tools and catalog import. Your account, profile, songs, split sheets and registration history stay exactly where they are, and stay free to view and export.

Your rights records are yours. We do not hold them hostage to a subscription.

If something is wrong, email us first — it is faster than a dispute and we would rather fix it. Filing a chargeback without contacting us may result in the account being suspended while the bank investigates.

support@songregisterhq.com. This policy forms part of the Terms of Service.